Return and Refund Policy
Return Policy
At Online Wholesale Market, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review the following guidelines to understand how returns and exchanges work on our platform.
1. Return Eligibility
We accept returns under the following conditions:
- Items must be returned within 30 days of the purchase date.
- The item must be in original condition, unused, and in its original packaging.
- Certain types of goods are exempt from being returned, such as perishable goods (e.g., food, flowers), custom or personalized items, and digital downloads.
- Clearance and final sale items are non-refundable.
2. Return Process
To initiate a return, follow these steps:
- Contact Us: Send an email to email@onlinewholesalemarket.com with your order number and reason for return.
- Approval: Once your return is approved, we will provide a return shipping label and instructions.
- Shipping: Pack your item securely and attach the provided return label. Ensure the item is shipped back to us within 7 days of receiving the label.
Note: Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
3. Refunds
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days, and a credit will be applied to your original method of payment.
- Refunds may take up to 10 business days to appear in your account, depending on your financial institution.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at email@onlinewholesalemarket.com.
5. Exceptions
Some items cannot be returned, including:
- Perishable goods (e.g., food, beverages).
- Hazardous materials and flammable liquids.
- Custom-made or personalized items.
- Gift cards and downloadable software products.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photographic evidence of the issue. We will arrange for a replacement or full refund, including shipping costs.
7. Late or Missing Refunds
If you haven’t received a refund after the indicated processing time:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of the above and still have not received your refund, please contact us at email@onlinewholesalemarket.com.
8. Contact Us
For any questions about returns or refunds, please reach out to our customer support team at:
- Email: email@onlinewholesalemarket.com
- Phone: +923302000941